Privacy Policy

Last Updated: May 2026

CAV Services (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Contact Information

Full name
Email address
Phone number
Mailing or billing address

b. Project & Service Information

Property addresses and site details
Project requirements, preferences, and instructions
Location data related to drone operations

c. Payment Information

Billing details and transaction information
Payment data processed securely through third-party providers (we do not store full credit card details)

d. Website & Technical Data

IP address
Device and browser type
Pages visited and time spent on our website
Cookies and analytics data

We limit collection to information necessary for legitimate business purposes.

2. How We Use Your Information

We use your personal information to:

Respond to inquiries and provide quotes
Plan, schedule, and deliver drone services
Communicate project updates and deliverables
Process payments and invoices
Improve our website, services, and customer experience
Maintain internal records and business operations
Comply with legal and regulatory requirements

We will not use your information for purposes beyond those disclosed without your consent, unless permitted or required by law.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw your consent at any time (subject to legal or contractual obligations) by contacting us using the details below.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

a. Service Providers

With trusted third parties that support our operations, such as:

Payment processors
Cloud storage or hosting providers
Editing or media delivery platforms

These providers are required to protect your information and use it only for agreed purposes.

b. Legal Requirements

When required to comply with:

Applicable laws or regulations
Court orders, subpoenas, or legal processes

c. Media Use

Drone images, video, or project media may be used for:

Portfolio display
Marketing or promotional purposes

You may opt out of media use at any time by submitting a written request.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyze traffic and usage trends
Enhance user experience

You can manage or disable cookies through your browser settings; however, this may affect website performance.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Meet legal, accounting, or regulatory obligations

Project media may be retained for archival or marketing purposes unless you request deletion (subject to contractual terms).

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Loss or theft
Misuse or disclosure

Despite these measures, no method of transmission over the internet is completely secure.

8. Your Rights Under Canadian Privacy Law

Under applicable laws, you have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete data
Request deletion of your personal information (where applicable)
Withdraw consent for certain uses
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The updated version will be posted on our website with a revised “Last Updated” date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

CAV Services
Email: Privacy@cavservices.ca
Phone: 416-648-9320